SHIPPING

Customs, duties and taxes

All our international orders are shipped Delivery Duties Unpaid. Customs, duties and taxes are not included in our price or shipping costs. When placing an international order, you agree to pay any additional customs, duties or taxes.

Pick up at MUSA atelier

When completing your order, you can choose the option – Pick up your order in our atelier – at Tobrucká 1, 811 02 Bratislava, Slovakia. When your order is ready, we will contact you by phone or email.

Delivery information & Shipping prices

Find all you need to know about shipping here.

The below table outlines delivery countries, lead times and prices. Postage prices already include VAT. Please view our Terms of service, which apply to all shipments.

Orders are usually dispatched on the following business day, excluding public holidays. Delivery times are estimates and should be used as a guide.

RETURN POLICY

We know that shopping online is not that easy when it comes to choosing the right size. We took steps to make it for you as easy as possible. However, if you can’t decide which product size to choose, book a visit, or simply visit our studio & showroom during opening hours, and try anything you want.

Terms & Conditions

Here are our rules if you want to return an item and get a refund:

• Item(s) must be in original condition, with all tags attached.
• Hygiene seal must be remaining in place.
• Items must not be worn or have stains from make-up, sweat or other substance on them.
• Item must be returned within 14 days since the order was received.

How?

If you want to return an item within 14 days since ordering, contact us by email at info@ateliermusa.com

We will get back to you and agree on details. Don’t send us goods before we agree on details, we will not accept such a shipment. Shipping costs for your return will not be covered by us. After we receive and check returned goods, the money for the returned goods will be sent to the account number from which you paid for the order. We do not accept the goods sent by the buyer through the service called “Package to the post” and cash on delivery.

Please note: returns will ONLY be accepted when shipped. Returns delivered personally by customers to our return address will NOT be refunded, until we agreed so.

How long does it take?

Once we’ve received your returned item(s), we will process it within 14 days. Make sure you keep your track and trace code when you return an item to us. This way we can check where the package is. We are not responsible for lost return packages.

Costs Of Return

Shipping costs for your return will not be covered by us. Returns sent by cash on delivery or to an address other than the one listed above will not be accepted. If you return an item and it gets lost, we are not responsible and we cannot refund your return item(s). We recommend insuring the shipment.

Exchange

We don’t exchange products due to limited stock. Do you need another size? Please return the item, and order the right size.

Damaged item

​If you have received a damaged item, please email us at info@ateliermusa.com with:

– description of damage

– attach the proof of the purchase (the invoice)

– attach images or a short video of the imperfections

So we can determine the next course of action. Please let us know within 24 hours after receiving the item(s). Faulty items do not include those that have already been worn.

Complaints & Warranty period

During the warranty period of  , you are entitled to free rectification of an error caused by the manufacturer, supplier or seller. Email us at info@ateliermusa.com with:

– description of damage

– attach the proof of the purchase (the invoice)

– attach images or a short video of the imperfections

So we can determine the validity of the complaint and  the next course of action. We have 14 days to handle the complaint since the date of delivery of all necessary documents.

More information about our return policy you can find here .